UTAX Direct Service – Case study

Description: An overview of the UTAX Direct Service outlining all elements of the service and examples of customer feedback
Main points:
  • 99% of end user customers were “very satisfied” or “satisfied” with the level of service from our technicians
  • 89% of end user customers who took our Technician Feedback survey said the overall experience provided by our Technicians was “Excellent”
  • 11% increase in total UTAX Direct Service MIF since February 2018
  • SLA of 8 hours and first-time fix rate of 95%
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