Case studies

“2023 has got off to a brilliant start and we are excited about the future.” Explore how start-up dealer thrives with UTAX’ multi-faceted and flexible Direct Service, and find out how this service could support your business.

“We’re extremely happy with the 50% cost saving that we have already recorded. Tracking costs is now possible due to the efficient PaperCut solution, which has allowed for complete transparency across both sites. We are now able to cross charge by department and can account for all the printing that takes place. What’s more, the remote monitoring of our devices has resulted in less periods of downtime and faster service response times.”

“UTAX were of great help to A1 Digital, supporting us in all aspects of the tender process, along with full assistance regarding delivery and installation to multiple UK sites. Additionally with the Direct Service offering provided to several sites, our customer is delighted with the proactive approach to maintenance levels.” Scott Buchan, Director at A1 Digital Solutions.

An aging fleet of printing devices and payment kiosks needed refreshing and integrating. “Our services and processes are more streamlined because our kiosks now integrate with our printing devices”

Discover how UTAX use FileStream to solve finance and pension organisation’s security issues

Discover how UTAX achieve SFTP transmission of print data by introducing ATI software

“The UTAX Partner offered us an exceptional rate and the sales representative was a wonderful person to work with. I trust him as he works with a lot of schools in the North West and he has delivered on everything he promised, especially the extra savings using the Tiered Billing. The automated toner ordering works perfectly. The toners always arrive a couple of days before they are required.”

“We had to battle with our old supplier and their unfair demands. It was refreshing when I met with the UTAX Partner because I felt I could work with them; they understood our needs and I felt I could trust them. Everyone loves the ‘Scan to Email’ feature, we couldn’t be without it. We needed the advice, we aren’t the experts and our Account Manager has fulfilled what he promised.”

“Our old supplier’s contract costs were rising and we didn’t feel it would be viable to renew our this with them. We therefore branched out with a view to looking for more competitive pricing and came across the UTAX Partner. They stood out because their customer service was great and their prices were extremely competitive compared to others on the market.”

“The installation went very smoothly and the feedback has been very positive from all of our staff. In fact I would go so far as to say this has project has been transformational. Staff have been waxing lyrical about the new printers and the improvements have genuinely revolutionised the way we work. By using ‘Follow Me’ and UTAX’s Three Tier Billing System, our printing culture changed quickly and we saved an additional £9K in the first three months. Within six months we managed to reduce our print output by 20K pages producing further savings, all of which we have been able to re-invest into our core business of building homes and communities. I’m certain I made the right choice choosing UTAX’s Partner and would strongly recommend them.”

“The new service agreement and Tiered Billing have gained us an annual saving of £4000 at our East Kilbride Office. The automatic toner replenishment gives us peace of mind and automatic meter readings provide accurate information and eliminate the issue of credits or outstanding amounts associated with estimate readings. Following the success of this supplier relationship we have now gone on to roll this out in our offices in Solihull and Swansea.”

“Toner arrives before it was required, which is perfect. Our Account Manager and the Technician were professional, quick to respond and friendly and all basic functions [of the hardware] are easy to use. There are many options for more advanced print jobs, if required.”

“The MyQ PIN release software across all sites, alongside the secure print function has enabled us to work towards our GDPR goals, whilst allowing our people to pull their work from any printer located in any office, by simply entering their unique user PIN. Thanks to the UTAX Partner, we have also eased administration workload owing to the U.FS software automatically monitoring the toner levels in the machines and removing the requirement for us to manually place toner orders. This means less down time for the machines, creating a far more productive working environment and reducing waste!”

“By using the latest automated document workflows and print solutions to replace time-consuming manual processes, customers at all of our branches enjoy a faster service. They also appreciate the fact that their document copies are held securely in the cloud, rather than in a front-office filing cabinet.

Not only do we now have a future-proof document management solution that our office managers enjoy using, but it is also more environmentally-friendly thanks to UTAX’s devices using long life consumables, which, coupled with the reduced paper consumption, means we truly cut wastage and become more environmentally friendly.”

“Since discovering U.FS we have transferred 200+ customer devices over to the solution. This has not only improved customer workflow and administration but it has also helped reduce engineer visits, which in turn is more positive for the environment. This is an excellent solution that allows us to offer a more professional service and is the best fit for the UTAX devices that we sell.”